Frequently Asked Questions

1. Are JLM Travel holidays ATOL protected?

Yes. We act as an agent for ATOL holders and all package holidays booked through JLM Travel are fully ATOL protected, which means your money is secure and you’re protected if a travel supplier fails.

2. Are you ABTA members?

Yes. JLM Travel is a proud ABTA member, giving you financial protection and access to ABTA assistance if anything goes wrong.

3. Can I spread the cost of my holiday?

Yes. Many holidays can be booked with a low deposit, and you can spread the cost with interest-free instalments, depending on the tour operator and travel date. Please call or pop in to one of our branches for further details.

4. How do I book a holiday?

You can book by:

• Searching online on our website

• Calling our team

• Visiting one of our branches (Gateshead or Whickham)

Our friendly, expert travel consultants will find the best holiday for your needs and budget.

5. Do you offer last-minute deals?

Yes. We have access to thousands of last-minute deals from major airlines and tour operators. These change daily, so contact us for the latest offers.

6. Can you create tailor-made holidays?

Absolutely. We can build bespoke holidays, including:

• Multi-centre trips

• Luxury stays

• Cruises

• City breaks

• Long-haul holidays

• Family packages

7. Do you price-match holidays?

Yes. If you’ve seen the same holiday elsewhere, we’ll try our best to match or beat the price, depending on supplier rules and availability.

8. What documents do I need to travel?

Usually:

• A valid passport

• Any required visas

• Travel insurance

• Airline or cruise documentation

We’ll advise you based on your destination and travel dates.

9. Do you offer travel insurance?

We do not sell insurance over the counter, however we have access to a a company called Rush Insurance who can arrange comprehensive travel insurance to suit your trip, including medical cover and cancellation protection.

10. What are your opening hours?

Our shop opening hours vary by location, but currently for December are:
Monday–Saturday: 10am–4pm
You can also contact us online at any time, and we will respond as soon as possible.

11. Do you book flights only?

Yes. We can book flights with all major scheduled airlines - please call or pop in to a branch for more details on flight only. 

12. Can you arrange airport extras?

Yes. We can book:

• Airport parking

• Lounges

• Fast track

• Transfers

• Car hire

13. What if I need to change or cancel my holiday?

Changes and cancellations depend on the tour operator’s policies. Please call our admin team on 0191 432 7931 (Gateshead).
We will guide you through the process and advise you of any fees before making changes.